We want you to love your San Cristobal guayabera - but if you don’t, we will make it right with an easy return and exchange process.
We will gladly refund unused or unworn, non-final sale merchandise within 30 days of the date you received the order. Store credit can be used online or instore and never expires.
Return and exchange shipping is complimentary. PLEASE NOTE: Online orders must be postmarked by the 30th day per the terms above to be eligible for a return or exchange
Refund will include original price paid and sales tax, less any discounts. We cannot refund original shipping charges from the initial order - we will not charge you shipping fees for exchanged items.
Select products are not eligible for returns, refunds or exchanges:
• Merchandise marked Sale or Final Sale cannot be returned or exchanged.
If your San Cristobal Guayaberas item is damaged or defective upon receipt, please contact us at email@example.com and we will issue a replacement.
To make a return - via Mail:
1. Please click here to start your return online
2. We will email you a prepaid complimentary USPS shipping label to return your item.
3. Once we receive your item at our warehouse, we will process your return/exchange or issue a refund. Note, we cannot issue refunds or exchanges until the item has been received and processed by our warehouse.
4. Online returns sent via mail must be postmarked by the 30th day after the order was received to be eligible for a full refund.
All mail returns should be sent to our WAREHOUSE location:
4450 W 12th Street
Houston, TX 77055
Shipping returns to a retail store will delay processing of your return, refund or exchange. Retail stores cannot accept returns of purchases made via San Cristobal website.